HOW IT WORKS
Simply download our app or make a booking on our booking page. Here you can create an account, schedule your pickup/delivery time and add payment information.
On laundry day our drivers will notify you when they are on their way. Our driver's will pick up or deliver directly from your home, business, hotel or workplace. You can even leave us special instructions on where to pick up your laundry and ironing so you dont even have to be home.
When you clothes are fresh and clean, we deliver them back in your own personalised laundry hamper bag which you can use for future bookings.
I DONT HAVE A LAUNDRY HAMPER BAG YET
No problem. Simply place you laundry or ironing in any bag and we will deliver your bags and clothes back to you in your own personalised laundry hamper bag.
If you need more bags or replacement bags, just ask one of our friendly staff members and we will provide them to you free of charge.
DO I NEED TO BE HOME FOR PICKUP AND DELIVERY?
No. There is no need to be home for your pickup or delivery. In fact most of our customers prefer to leave their clothes out for our drivers to pick up. To ensure the pickup and delivery process goes smoothly, simply put any special instructions on where you would like your laundry or ironing left (ie: verandah, behind the gate etc) in your order notes.
You'll also be notified when our drivers are on their way and when your order is delivered for extra piece of mind.
DO I NEED TO SEPARATE MY WHITES, COLOURS AND DELICATES?
No. Separating whites, colours and delicates is all part of the service and is something we provide as standard on all orders. No hidden charges or mixing of orders.
WHO IS DOING MY LAUNDRY AND IRONING?
We are a family owned business that provides the full laundry and ironing service in house. Unlike a lot of the laundry app comapies out there, we handle everything from start to finish. No middle man and no outsourcing your laundry or ironing to unknown service providers or individuals houses.
This means we can provide the highest quality of service to our customers.
HOW LONG DOES IT TAKE?
Our standard turn around time is one business day.
HOW ARE MY CLOTHES PACKED FOR DELIVERY?
We package all of your clothes so they are wardrobe ready. Where possible all tops are bundled together, all bottoms are bundled together and linen in another seperate bundle.
We even go the extra mile with your ironing too, placing all hangable garments on their own individual coat hanger.
Pickup and Delivery Details
Our pickup and delivery service operates Monday to Friday morning and evening. For the Melbourne CBD and bayside area, our pickup and delivery time slots are: 6am-8am, 8am-10am, 6pm-8pm and 8pm-10pm. All other areas are picked up and delivered between 8am-3pm.
We service the entire Melbourne CBD and surrounding suburbs. Click here for a map of our service area.
Drop Off Details
If pickup and delivery is not your thing, we also offer a convenient drop off service at our laundry in Cheltenham VIC.
For extra convenience we also have an unattended locker drop off point in our coin laundry at Elsternwick that is open 7am-10pm 365 days a year.
The standard one business day turn around time applies for drop off orders.