FAQ



Q. How much will it cost to clean my laundry?

Glad you asked, most other laundries charge by the kilo not by the bag size (load). With the Laundry Hamper our services are priced by the bag and we use an innovative 3 in 1 garment bag to assist you with pricing.
Regular size - If your unfolded laundry reaches the first row of snap fasteners and can be closed it is a regular size bag.
Supersize - If your unfolded laundry reaches the second row of snap fasteners and can be closed it is a supersize bag.
As soon as you place your order you will know the total price. Please contact us if you are unsure about pricing for your order.

Q. How do I let you know about stains that need special attention?

Simply provide a description of areas that need special attention in the notes section when placing your order. Alternatively, you can place one of the special attention stickers provided in the locker to let us know what areas need extra work.

Q. I don’t have lockers near me or in my building, can I still use your services?

Yes, we can service a number of concierge locations throughout Melbourne that don’t require lockers and orders can be placed online and left with your concierge desk. If your concierge location is not listed or your still need lockers in your building, please contact us and we will arrange the service to be placed in your building. Alternatively, you can also schedule home delivery at a time that is convenient for you. Please see the locations page for our current service area.

Q. I have sensitive skin. Can you still clean my laundry?

We certainly can. We use Tri Nature products which are certified hypo allergenic products for sensitive skin. Tri Nature products are plant based and eco friendly products and do not contain any harsh chemicals.

Q. What if I cannot pick up my order straight away?

We recommend that you only place an order when you know you will be available to pick it up within 24 hrs of your order being delivered. This is so we can ensure everyone can access the lockers. If an order is not picked up within 24 hrs of delivery you will need to contact us to request a re-delivery.

Q. What if my laundry does not fit in a supersize bag?

Any excess items that do not fit in a supersize bag, simply place those items into another bag in a seperate locker.
For home delivery and concierge drop off simply select N/A as the bag size when placing your order and we will confirm the total price of the order with your prior to charging your credit card.

Minimum order total is a regular size bag ($22.50).

Q. Do I have to be home for pickup and delivery?

No, you can leave special instructions or your gate code in the notes when placing your order. We are also happy to make special arrangements for access, please do not hesitate to contact us to arrange this.

If there is any problem with your order, please contact us via the website or telephone and we will happily resolve any issues you may have. Any issue with damage or misplaced garments will be handled in line with our terms and conditions.

Q. When can I expect my laundry to be ready?

We will meticulously take care of your laundry and deliver it back to you within 48 hours. For home delivery we will deliver your freshly cleaned clothes within your nominated delivery time. We also offer an express same day service if you require it, simply select the express check box when placing your order.
Express orders need to be placed before 8am

Q. Can I use my own bag when ordering?

If you are a new customer and do not have a personalised Laundy Hamper bag you can use your own bag. After your first order we will give you your own personalised Laundry Hamper bag. Please use this bag for future orders as this contains information linking you to your laundry order.

Q. What if all the lockers are full?

We do our best to monitor locker usage and ensure there are enough lockers for your location. If the lockers in your building are always full we will work with the building manager to add more lockers. In the meantime, we suggest you place your order on a different day or use another conveniently located Laundry Hamper location.

Please do not hesitate to contact us if this continues to be an issue.

Q. How much laundry fits in the regular/supersize bag?

A regular size bag is approximately 4-5 kgs or one week's worth of laundry. A supersize bag is approximately 8-9 kgs or two week's worth of laundry.

Q. What if my laundry does not fit in a locker?

For orders that do not fit in a single locker, we recommend you separate your clothes into separate lockers.
You can place an order for up to 3 different lockers at the same time.